You know those occasions when it really counts — the important speech, the big presentation, the high-stakes sales meeting, the leadership announcement. You want to be at your best when it counts, but how can you switch yourself on and access your ‘A’ game on demand? What ensures you will perform at the upper range […]
Imagine a football coach who speaks to their players only once a year, offering a few general comments about their performance, and then disappearing until the next season: “Good luck, lads!”. It’s unthinkable in sport. Yet that’s still how many workplaces handle feedback and development. In today’s fast-changing world of work, annual reviews and occasional […]
We live in challenging times. It’s vital to ask yourself, day in and day out: what sort of example do you set for your team? As a manager, it’s show-time all the time. Every phone call, every meeting, every speech, every presentation, every employee interaction, you are on show.
There’s a famous joke about a tourist who asks a local for directions, only to receive the reply: “Well, if I were you, I wouldn’t start from here.” The same can be said about defending your price – to avoid price objections, you need to start in the right place. And that means building value […]
In a world where workplace disengagement is at an all-time high – just take a look at Gallup’s latest State of the Global Workplace report – keeping your team energised isn’t just a nice-to-have: it’s a competitive advantage. With quiet quitting still making headlines and burnout levels rising, leaders who can spark and sustain enthusiasm […]
We’ve all been there: facing a conversation which won’t be easy. Whether it’s addressing a performance issue with a direct report, providing feedback to a manager or tackling a misunderstanding with a colleague, starting the conversation can be tough. Your uncertainty about how the other person might respond can make you hesitate, or even avoid […]
Your sales career is going reasonably well. You usually achieve your goals. You work hard. But now you want to move up a gear and make larger sales and manage some of your organisation’s key accounts. Where do you start? The crucial point is to realize that when you move into larger sales, you need […]
Praise motivates! Most managers know the importance of giving praise, however be careful. It’s all too easy to give the wrong kind of praise which can limit potential and actually be counterproductive. As a leader/manager focused on improving results, you need to build grit and resilience in your team. To help achieve this you need […]
